Expertise

I connect the dots between Customers, GTM, Product, Tech and Ops to deliver Value Creation.

This includes:

  • Building repeatable commercial and customer growth frameworks

  • Translating strategy into clear operating execution

  • Creating operational leverage through people, process, technology, and AI

  • Establishing data confidence to support value creation, diligence, and exit readiness

The outcome is a business that grows with control, scales efficiently, and stands up to scrutiny when it matters most.

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Drive Customer Value

Establish strategies that enable the business to execute at pace and underpin Enterprise Value & business Value Creation.

  • Define organisational strategy, i.e., GTM, Ops, etc.

  • Anchor strategy in People, Process, Technology, and Data to enable execution at pace

  • Align customer and commercial strategy during pre- and post-deal integrations, including deal thesis validation

Outcome: Clear strategic direction, faster value realisation, and customers realising value earlier in the ownership cycle.

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Drive Customer Impact & Growth

Turn strategy into execution that scales and delivers Enterprise value and Business Value Creation.

  • Run diagnostics across the business, i.e., GTM to identify execution gaps

  • Design and implement target operating models, including onshoring, offshoring, right-sizing, and international team scale-out

  • Lead customer and business integrations

  • Optimise processes, data foundations, and implementation of automation and AI, i.e., AI Team Mates (Agents)

  • Embed new ways of working that scale

Outcome: Accelerated post-deal growth, operational leverage, and repeatable execution.

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Aspire for Customer Advocacy

Lead sustainable value creation and exit readiness through leadership, operating discipline, and customer trust.

  • Provide hands-on leadership, advisory, and consultancy across the portfolio

  • Embed Operational Excellence principles with the customer at the centre

  • Establish Voice of Customer and CLV-driven decision frameworks

  • Support leadership teams through post-integration optimisation, diligence, and exit preparation

Outcome: Stronger customer advocacy, higher lifetime value, and protected exit multiples.

Let’s Connect

Interested in working together? Reach Out. I can’t wait to hear from you!